Refund Policy

At SmartUI Toolkit, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which we will provide refunds for our products and services.

1. Eligibility for Refunds

1.1 Software Licenses

For SmartUI Toolkit software licenses, we offer a 30-day money-back guarantee from the date of purchase under the following conditions:

• You have not used the software in a production environment
• The refund is requested within 30 days of the original purchase date
• You can provide a reasonable explanation for why the software does not meet your needs
• You agree to uninstall the software and destroy all copies in your possession

1.2 Subscription Services

For subscription-based services:

• Monthly subscriptions: You can cancel at any time, but we do not provide prorated refunds for partial months
• Annual subscriptions: Refunds may be issued on a prorated basis for the unused portion if canceled within the first 30 days
• If you cancel your subscription, you will continue to have access to the service until the end of your current billing period

1.3 Custom Development Services

For custom development or implementation services:

• Refunds for custom development work are handled on a case-by-case basis
• If work has already begun on your custom project, we may provide a partial refund based on the amount of work completed
• Deposits for custom work are generally non-refundable once development has begun

2. Non-Refundable Items

The following are not eligible for refunds:

• Purchases made more than 30 days ago (except for subscription services as noted above)
• Training services that have already been delivered
• License keys or access credentials that have been shared, resold, or compromised
• Services where specific deliverables have been completed according to agreed-upon specifications
• Purchases where evidence of fraud or abuse has been detected

3. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at support@smartuitoolkit.com with your purchase information and reason for requesting a refund
2. Include your order number, the date of purchase, and the email address used for the purchase
3. Clearly explain the reason for your refund request
4. Our team will review your request and respond within 3 business days
5. If approved, refunds will be processed to the original payment method used for the purchase

4. Refund Processing Time

Once a refund has been approved:

• Credit card refunds typically appear on your statement within 5-10 business days
• Bank transfers may take 7-14 business days to process
• Other payment methods may vary in processing time

Please note that while we process refunds promptly on our end, the timing of when the refund appears in your account depends on your payment provider.

5. Special Circumstances

5.1 Technical Issues

If you are experiencing technical issues with our software or services, we request that you contact our technical support team before requesting a refund. In many cases, we can resolve technical problems and help you get the most out of our products.

5.2 Promotions and Discounted Purchases

Products or services purchased at a discount or as part of a promotional offer may be subject to different refund terms, which will be specified at the time of purchase.

5.3 Chargebacks

If you dispute a charge through your bank or credit card company before contacting us for a refund, we reserve the right to contest the chargeback and suspend service to your account pending resolution.

6. Enterprise Licenses and Volume Purchases

Enterprise licenses and volume purchases may have specific refund terms defined in their individual license agreements. Please refer to your license agreement or contact our sales team for more information.

Purchase Type	Refund Eligibility Period	Special Conditions
Standard License	30 days	No production use
Monthly Subscription	Until next renewal	No partial month refunds
Annual Subscription	30 days	Prorated refund available
Custom Development	Case by case	Based on work completed
Enterprise License	Per agreement	See specific license terms

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following any changes indicates your acceptance of the new Refund Policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

235 Roman Bank, Skegness PE25 1SQ, UK

Email: billing@smartuitoolkit.com
Phone: +44 175 476 7377